Return & Exchange

SONASHI believes in 100% return of the products. There are certain conditions that must be fulfilled while making a product return:

  • Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  • Delivered product is incomplete (i.e. has missing items and/or accessories).
  • Delivered product is incorrect (i.e. wrong product/size/color, fake item, or expired)
  • Delivered product is does not match product description or picture (i.e product not as advertised)
  • Change of mind is not applicable for return and refund.

If we find that the returned product is not in a satisfactory condition, we reserve the right to send it back to you.

You can contact our customer service through email by attaching the photographic evidence of the product received, picture of the invoice, or call and inform us about your order ID.

There is no refund Policy but we will facilitate you with the exchange or in case where the product delivered was not as per product specifications or damaged. contact us within 24 Hours of your order being received if you wish to exchange your purchase. No complain after the stated time frame will be facilitated.